We’ve all experienced the disappointment of downloading a new app and being greeted by a bland, uninteresting onboarding process that makes us feel marooned on a dark, deserted island. So in this article, we will explain how you can greet your customers and make them feel familiar in a jiffy. We’ll demonstrate how to design… Read More »
Imagine this. You suddenly have a person come to you and hand you a small box that fits in your palm and your pocket. It has a mirrored glass-like surface on one side. The person then tells you, “Use this, and now you can talk to whoever you want, whenever you want, and most importantly,… Read More »
Customer onboarding is the process of engaging with customers at the beginning of their relationship with your company. It can be as simple as providing them with a welcome email or as complex as helping them sign up for a trial period. In any case, getting the onboarding flow right is essential because it will… Read More »
As we are in the era of instant gratification and have everything at our fingertips, we expect value from things quickly. In the same way, we desire value from the digital products we use in the quickest way possible. Users will choose your banking app over your competitors if you offer them an optimal value… Read More »
User onboarding is all about welcoming users, nurturing them to use and adapt to the product features. At the onboarding stage, there are specific goals of engagement, and the messaging changes for each one of them. Welcome messages can be of various types. Here are a few welcome messages to spice up the user onboarding rate. Goal… Read More »
Creating a lasting first impression in banking starts with a stellar customer onboarding journey. Learn how banks can gain an edge by embracing digital technologies and building an onboarding journey focused on delivering the ultimate user experience to new clients.