Fostering, Converting and Scaling Relationships to Create an Exciting Customer Journey

Unravel the future of eCommerce: Blending data science and personalization for a seamless, tailored shopping journey. Elevate customer satisfaction while boosting conversions and lifetime value.

Trusted by Top Brands
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Ecommerce

Our Results

  • 300%

    YoY increase in revenue

  • 20%

    Increase in Paying customers

  • 50%

    Reduction in Cart Abandonments

  • 28%

    Increase in ARPU

  • 38%

    Of D30 retention achieved

What usually happens in an eCommerce Business
Upshot.ai
Upshot.ai
A Digital Fly Wheel For Your Business

Like the flywheel inside your car, the digital flywheel for customer engagement powers your business steadly.

  • Every business survives & thrives on core customer actions (e.g., Like & Share, Purchase, Subscribe, Refer)
  • Every time a customer performs them, they turn the flywheel (Flywheels take time to start moving)
  • Engage your customers so they keep performing them (Creativity, strategy, and the right technology platform = easy engagement)
Get Into Your Customers' Hearts And Brains

We have deep expertise in leveraging powerful principles of behavioral psychology to move your customer's to action in a way they will LOVE

Upshot.ai | Ecommerce

Important eCommerce goals & KPIs on the Customer Journey

Awareness
  • Impressions
  • CPM
  • Brand awareness
  • CTR
Goal
  • Fuel awareness & product discovery
Interest
  • Bounce rate
  • Subscription Rate
  • Average time to exit
  • D1 -D3 Retention
Goal
  • Increase channel subscription
Consider
  • Registration rate
  • Page Depth per user
  • Average session length per user
  • Browse abandonment rate
Goal
  • Increase engagement
  • Reduce search abandonment
Add to Cart or Wishlist
  • Abandonment Rate
  • Average Cart Value
  • Average time to purchase
  • Purchase rate
Goal
  • Increase purchase
  • Reduce cart abandonment
Purchase
  • Average Revenue Per Paying User
  • Average Order Value
  • Customer Lifetime Value
  • Margin per transaction
  • Purchase frequency per user
Goal
  • Up-sell
  • Increase CLV
Reach Out For Service & Support
  • Tickets Created
  • Turnaround time
  • Return / Replacement / Cancellation rate
  • NPS
  • CSAT
Goal
  • Increase satisfaction
  • Improve Customer Experience
Receive & Experience The Product
  • CSAT
  • NPS
  • Percentage users giving feedback
Goal
  • Capture more feedback
  • Capture User Generated Content (UGC)
Give Ratings
  • Referral rate
  • Referral to conversion rate
  • CSAT
  • NPS
Goal
  • Capture more feedback
  • Increase referrals

Analytics Powers Modern eCommerce

Learn which channels bring the best & worst customers

Segmentation, Funnels, ML Predictions, Reports, Customized Dashboards

Leverage a user’s 6-D profile to personalize the channel, message & timing for them

Use drag-and-drop canvas to define multi-step engagement like a flowchart without any IT support

Trigger 100% personalized, unobtrusive, and friendly nudges in-app - with zero delay!

Monitor and optimize your performance with real-time KPI dashboards

Organize rich customer data into comprehensive 360° profiles for deeper insights and personalized engagement
Upshot.ai | modernEcommerce

Execute, Measure, Refine

Integration & Go-Live

The plumbing between your customer facing channels & your analytics and engagement systems

Al & ML Insights

Data scientists dive deep into your data to come up with hidden insights, leading to neat campaign ideas

Campaign Design & Execution

Designing campaign graphics and activating campaigns

Campaign Ideas & Suggestions

Coming up with creative, data-justified campaign ideas & seeking your approval

Measure Campaign Effectiveness

Track campaign reach & performance, uplift in KPIs, share reports, etc

Reflect & Refine

Discuss what went right, what needs improvement, and which hypothesis can be kept or discarded for the next round

Upshot.ai: Offering Unmatched Capabilities

CapabilityUpshot.ai Competitors
Custom Analytics, Dashboard and Funnels
Segmentation (Basic)
Segmentation (Advanced)
Notification (Push, Email, SMS, In-app)
Basic Surveys

The biggest challenge with older, push-based capabilities has been low user response rates. Overuse causes users to turn off notifications, harming marketing and business objectives.

Beyond notifications, clients have not been equipped with more human-friendly engagement options.

CapabilityUpshot.aiCompetitors
Zero Day Contextual Campaign
Gamification
  • Opinion Polls For Progressive Profiling
  • Games of Luck (Scratch Cards, Spin The Wheel, etc.)
  • Edugames
  • Badges
  • Reward Point Engine
  • Personalized Offers
Fresh Feedback
  • Contextual in-app Micro Surveys
  • Usage triggered App & Feature Ratings
  • App Store & Play Store Ratings Control
User Awareness Building
  • Tutorials
  • Screen Tips
Personalized in-app ads for self & partner
Build your own engagement activity

These capabilities create a PULL factor for users using human behavior & motivational psychology techniques.

Guide

A Quick Guide to eCommerce Gamification

Enhance your eCommerce journey with the exciting world of gamification. Understand the essence of gamification and its implementation..

Related Resources

Discover how Upshot.ai can transform your business