How to Improve Your Business with what Your Customers Say

Tap into the remarkable power of the Voice of Customer to gain valuable insights, surpass expectations, and drive your business to new levels of success. Empower your organization with customer feedback and unlock endless possibilities for growth and customer-centric excellence.

Trusted by Top Brands
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies
Upshot.ai | Trusted by Fortune 1000 Companies

What’s wrong with VoC programs today?

Upshot.ai | VoiceOfCustomer
  • Fragmented Feedback Channels

    Feedback is collected through multiple channels, making it difficult to consolidate and analyze data effectively.

  • Lack of Actionable Insights

    Gathering feedback is insufficient; extracting meaningful insights from the data for actionable improvements is essential.

  • Incomplete or Biased Feedback

    Feedback received may be incomplete or biased, leading to a skewed representation of customer sentiment and needs.

  • Limited Customer Engagement

    Engaging customers to provide feedback can be challenging, resulting in limited sample size or biased responses.

  • Overlooking Unstructured Data

    Focusing solely on structured data overlooks valuable insights from unstructured data sources like comments and social media conversations.

How does a sophisticated VoC Program look?

Utilizes various methods such as surveys, feedback forms, social media monitoring, sentiment analysis, and customer interviews.

Leverages advanced technology and tools, including sentiment analysis, text analytics, customer journey mapping software, and real-time feedback management platforms.

Integrates with various customer touchpoints like websites, mobile apps, and customer support systems to collect feedback at key customer journey moments.

Utilizes advanced techniques to extract insights from unstructured customer feedback, identifying themes, sentiments, and emerging trends.

Provides actionable insights and reporting, enabling data-driven decision-making and prioritization of improvements to enhance the customer experience.

Emphasizes continuous refinement and optimization of data collection methods, analysis techniques, and feedback processes based on evolving customer needs and business goals.
Upshot.ai | VoiceOfCustomer

Ideal VoC Program and Relevance of Upshot.ai

Journey Stage
Comprehensive Feedback Collection
Relevance of Upshot.ai

Provides various tools and features for collecting customer feedback through various channels, including in-app surveys and in-app messaging. It enables businesses to capture feedback at different touchpoints and gather comprehensive insights.

Real-time Feedback Management
Relevance of Upshot.ai

Offers real-time feedback management capabilities, allowing businesses to collect, organize, and respond to customer feedback in a timely manner. This enables prompt action and enhances the customer experience by addressing concerns and issues promptly.

Actionable Insights and Reporting
Relevance of Upshot.ai

Provides actionable insights and reporting features, allowing businesses to derive actionable recommendations from customer feedback. It offers customizable dashboards, reports, and visualizations that enable businesses to make data-driven decisions and prioritize improvements effectively.

How can Upshot.ai help you with VoC Program?

Upshot.ai Features
  1. Omnichannel Feedback Collection: Enables comprehensive feedback collection from various channels, including in-app surveys, in-app messaging, etc.
  2. Real-time Feedback Management: Businesses can collect and manage customer feedback in real-time, allowing for prompt response and issue resolution.
  3. Actionable Recommendations: Delivers actionable insights and recommendations through customizable dashboards, reports, and visualizations.
  4. Continuous Improvement: The platform supports continuous improvement by tracking customer feedback, monitoring sentiment changes, and evaluating the effectiveness of improvements over time.
Upshot.ai | VoiceOfCustomer

Upshot.ai: Offering Unmatched Capabilities

CapabilityUpshot.ai Competitors
Custom Analytics, Dashboard and Funnels
Segmentation (Basic)
Segmentation (Advanced)
Notification (Push, Email, SMS, In-app)
Basic Surveys

The biggest challenge with older, push-based capabilities has been low user response rates. Overuse causes users to turn off notifications, harming marketing and business objectives.

Beyond notifications, clients have not been equipped with more human-friendly engagement options.

CapabilityUpshot.aiCompetitors
Zero Day Contextual Campaign
Gamification
  • Opinion Polls For Progressive Profiling
  • Games of Luck (Scratch Cards, Spin The Wheel, etc.)
  • Edugames
  • Badges
  • Reward Point Engine
  • Personalized Offers
Fresh Feedback
  • Contextual in-app Micro Surveys
  • Usage triggered App & Feature Ratings
  • App Store & Play Store Ratings Control
User Awareness Building
  • Tutorials
  • Screen Tips
Personalized in-app ads for self & partner
Build your own engagement activity

These capabilities create a PULL factor for users using human behavior & motivational psychology techniques.

Guide

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