Feedback & NPS

Capture Customer Experience, Build Rich Profiles & Optimize App Ratings

Effortlessly launch micro-surveys at pivotal moments in your users' journey to capture valuable feedback, preferences, attitudes, and Net Promoter Score. Utilize our feedback tools to obtain actionable insights and define your product roadmap, prevent customer churn, and make informed decisions to improve your product.

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Micro-Surveys

Create micro-surveys in just minutes by selecting from a variety of question types. Capabilities include image-based questions, support for conditional surveys, multiple languages, and more. Use this module to:

Capture in the moment customer experienceCraft highly personalized surveys and gather feedback from your users at crucial points in their journey.
Build rich customer profilesCapture attitudes, preferences, and other psychographic information and build rich customer profiles using this feedback to enable hyper-personalized experiences.
Make your customers participate in your product roadmap definitionEmpower your customers to take part in defining your product roadmap, allowing you to build features that align with their interests and preferences.
Capture Net Promoter Score (NPS)Capture Net Promoter Scores through contextual surveys to measure customer loyalty and satisfaction to improve your product.

Ratings

With our Rating Module, you can

Request your users to rate your app/feature
Redirect/Auto submit happy customers' ratings to the App Store and Playstore, resulting in higher ratings and more downloads
Capture feedback within the app from dissatisfied customers to better understand their needs