Customer Loyalty

The banks of 2022 look very different from how they did at the turn of the century. At the same time, the customer of 2022, in their values, expectations,

Shehnaz Abdul Jabbar | May 19, 2022

The financial service industry is probably the most critical area of the country's economic system. It helps both people and organizations make, invest, and manage money

Srinivas Gurram | Apr 21, 2022

Companies have been increasing customer engagement through loyalty programs for many years now. However, statistical data shows that 40 percent of loyalty program participants quit at least one program

Kaustuv Dwivedi | Dec 21, 2021

After years of research and going back and forth, and companies spending tons of time and money to figure out the perfect tool to measure customer satisfaction and behavior,

Kaustuv Dwivedi | Oct 19, 2021

If you've been in the ecommerce business long enough, you will know the pain of one-time customers and how difficult it is to retain customers in the long run

Kaustuv Dwivedi | Jun 16, 2021

With eCommerce becoming crucial for retail business leaders to drive revenue and greater customer engagement the world over,

Ravi Vaka | Apr 08, 2021

One of the important metrics investors look for is the break-even point for any business to prosper, i.e., when an investment will start generating a positive return

Upshot.ai Team | Dec 09, 2020

Customer loyalty is an idea that's as old as the business itself. Everyone knows that having loyal customers makes fundamental business sense, and everyone talks about it a lot

Krishna Chaitanya Swarna | Oct 05, 2020