Trusted by Leading Brands
Customer Success Stories
Panini partnered with Upshot.ai to drive product strategy and increase user lifetime value across their NFL, NBA, and FIFA card trading apps. Leveraging personalized push notifications, in-app messaging, and email, we were able to observe a 6x increase in user engagement.
Puma uses upshot.ai to drive app user engagement and boost customer retention. During the world cup, they leveraged our gamification and omnichannel engagement tools and observed their day three retention increased by 44% and day seven retention by 38%. Their app feature adoption rate went up by 44%.
Voice of Customer Tool Enables Companies to –
Know your customers
Upshot.ai allows you to capture the voice of your customer on any device, in any language, at every touchpoint. Provide customers the power to express opinions in quick and efficient formats.
Identify where brand loyalty is gained or lost with powerful real-time analysis, transform feedback into insights, and put customers at the center of your business.
Engage and empower
Identify opportunities to capture customers’ voices using upshot.ai and turn your customers into your brand advocates leveraging direct access to feedback and insights from costumes.
Upshot.ai Voice of Customer ToolKit
Surveys provide a crucial source of data and insights from your target audience. With Upshot.ai, you can scale your survey significantly. You can send surveys to tens of thousands of people with a click of a button, even in multiple languages. You can analyze the results quickly and more accurately across different channels.
Choose the right survey types from various options such as conditional surveys, multiple-choice, open-ended, text only, slider, multi-select, and so on to capture customer feedback.
Net Promoter Score (NPS)
Upshot.ai allows you to capture Net Promoter Score (NPS) and focuses on uncovering customer loyalty by asking a simple question:
“On a scale of 1 to 10, how likely are you to recommend us to a friend or colleague?”
Each time a customer responds, the answer is segmented based on the criteria:
Promoters (9-10): These customers love your product or service and are likely to refer you to potential buyers. The customers are generally repeated customers and have high customer lifetime value.
Passives (7-8): These customers rate your product or services either 7 or 8 and are content with being your customer but may switch to a competitor should they find a new or better product.
Detractors (1-6): These customers are not happy with your product or service and are likely to damage your brand reputation by sharing their negative experiences with their friends, family, and connections.
Customer Satisfaction (CSAT)
CSAT is measured to track how satisfied customers are with your products and services. It usually appears at the end of a customer feedback survey:
“How would you rate your overall satisfaction with the [goods/service] you received?”
(Number of satisfied customers (4 and 5) / Number of survey responses) x 100 = % of satisfied customers
Measure customer satisfaction with upshot.ai and get insights into your customer satisfaction.
Build your brand reputation, credibility to your company, and provide the social proof needed to influence consumer behavior. Trigger in-app rating requests using upshot.ai and reward customers for sharing the rating and review.
App Store Optimization
Optimize app store and play store ratings. Upshot.ai prompts users to provide ratings, identifies negative ratings, and asks users for feedback. It enables you to redirect users who give positive ratings to the app/play stores, resulting in higher optimized ratings and more downloads.
6 Quick Steps and Gather Voice of Customer to Improve Overall Customer Experience
Customize your surveys and follow your company’s branding to preserve overall brand consistency.
A/B test your surveys and reduce the chance that respondents may interpret the meaning of questions differently
Automatic triggers save you time and help you scale your voice for customer programs.
You can distribute surveys through multiple channels— web, email, app, SMS, etc., your target audience is most likely on.
Upshot.ai allows you to collect and aggregate surveys across the customer journeys to monitor and improve your customer experience in real-time.
We provide real-time analytics and insights into customer feedback to help you make data-driven decisions.
What Top Brands Say About Us
Bob HullCFO, Panini America, Inc.
"Upshot.ai has helped us to have a unified view of our customer behavior across our various apps, e-commerce and customer support. It has a very unique array of engagement actions that have allowed us to create a more personalized relationship with our customers and helped accelerate our digital revenue streams. Today, Upshot.Ai is a critical pillar of our customer experience architecture and it’s one of the best technology decisions we've made.”
Hitinder BawaniHead of Growth, Y K Almoayyed
“Upshot.ai is a great tool. It aided in recognizing customer behavior within the app. It highlighted pain points like user retention and user drop-off which is critical to any business. More than the tool, it’s the team, the business advisor who always gave relevant and worthy suggestions to get best out of Upshot.ai.”
Camille BauerDirector Marketing, ZYTO Technologies Inc.
“I must thank the [x]cube team for suggesting we take a look at Upshot for our mobile app. We believe Upshot is a must-have-tool for our app and are very pleased. The capabilities and use potential of Upshot have made all the difference in how we personalize and engage with our users. Having the ability to control and edit messaging and notifications practically real- time is a game changer. We appreciate the multitude of functions and feedback that Upshot provides and will use it on all of our mobile projects. Thank you for a superior tool.”
Saugaat RanjanMarketing, Puma Group
"We've been able to boost fan engagement on the Virat Kohli app using Upshot.ai.Its gamification and engagement capabilities gave us a bunch of tools to get more creative. Their customer success team were our partners in this exercise and helped us in getting users to our app again & again, especially during the 2019 World Cup."
Randy FingletonManager Digital Product Delivery, Amway Global Digital Services
Upshot.ai’s advanced gamification engine enabled Amway Corporation to drive higher engagement of our sales force by incentivizing participation and completion of key activities within the site. Connected to our global learning management system, the gamification engine matches predefined behaviors performed by users within the LMS in a fun and engaging way using digital rewards. After launching the Upshot platform, we have observed steady increase in repeat visits to the site. Upshot.ai’s professional services team is a joy to work with and was instrumental in working with us to design an engagement strategy that fit our business needs.
Brendan CooperDirector Digital Systems Panini
Upshot.ai is driving results on our mobile platforms. It combines actionable analytics, campaign management and powerful tools to shape user behavior. In the first month upshot created new insights to user segments and enabled fine control over the user’s in-app experience.
Steven FleisherFounder, CEO Two Degrees
88% more Daily Active Users on the days of Push & In-App campaigns “Working with Upshot.ai gave our business a leading edge when engaging our users in ways that would not have been possible otherwise. The platform is turnkey, affordable, and the service team has been extremely thoughtful, creative and ahead of the game!”
Joao JesusCo-Founder and CEO Cuckuu
Like any business the first thing that makes thy company great is the people, you can have the best technology in the world but that is not enough if you don't have the support and enthusiasm of a great team. This said the product is great and it's been helping Cuckuu to connect with his customer, when we have needs that the product is not ready to support they always find a way around. We absolutely recommend this product/team to everyone.
Capture Voice of Customer from Every CustomerInteraction, in One Platform
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