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Srinivas Gurram
Srinivas Gurram January 9, 2024

Imagine a world where everything you need is just a tap away—a laptop for work, yummy food at your doorstep, or plans for your next adventure. That’s the power of mobile apps! Whether it’s learning, managing money, shopping, or just making life more fun, there’s an app for everything. And guess what? Every day, new apps pop up in Google Play Store and App store.

Just in November 2023, a whopping 62 thousand new apps joined the party on the Google Play Store alone. Launching a new app is like starting a cool adventure, full of excitement and joy. But, of course, adventures come with challenges. From app discoverability to user retention, new apps face several hurdles that can hinder their success.

In this article, we will explore seven common problems that new mobile apps face at launch and provide practical solutions to conquer them. Whether you are a seasoned app developer or a newbie in the industry, these tips will help you navigate the competitive landscape.

Challenge 1: App Discoverability

One of the biggest challenges for new mobile apps is getting discovered by potential users. With over 5 million apps in the Google Play Store and App Store combined, it’s easy for new apps to get lost in the sea of competition. 82% of users come across apps through either exploring app stores or following app recommendations suggested by the stores themselves. However, there are strategies that can significantly improve app visibility and increase the chances of getting noticed.

Total no. of apps in Google Play Store and Apple Store
Source: 42Matters

App Store Optimization Tips

Work on App Store Optimization (ASO): Just like search engine optimization (SEO) improves a website’s visibility, ASO is crucial for app discoverability. This involves optimizing your app’s title, description, keywords, and screenshots to align with popular search terms and user intent. Conduct thorough keyword research and use relevant terms strategically throughout your app’s metadata.

Implement Eye-catching App Icon: Your app’s icon is the first impression users will have of your app. Make sure it is visually appealing, conveys the purpose of your app, and stands out from the crowd. A well-designed and memorable app icon can significantly increase your app’s chances of being clicked on and downloaded.

Encourage Positive Ratings and Reviews: Encourage users to leave reviews and ratings for your app. 59% of users consider app ratings before they download an app. Positive reviews not only create a sense of trust and credibility but also improve your app’s rankings in app store search results. Engage with users and address their concerns promptly to foster positive feedback.

Challenge 2: Effective User Onboarding

User onboarding plays a crucial role in shaping the first impression of your app and determining whether users will continue using it or abandon it. 97% of companies feel good user onboarding is necessary for effective product growth. Complicated onboarding processes can lead to confusion and high churn rates. To create a better onboarding experience for your users, consider the following tips:

New User App Onboarding Tips

Keep it Simple: Make sure your onboarding process is simple, intuitive, and easy to understand. Avoid overwhelming users with too much information or too many steps. Focus on the core features and gradually introduce advanced functionalities.

Visual Guidance: Use visuals such as screen tips, interactive walkthroughs, and tutorials to guide users through your app. Visual cues can help users understand how to navigate your app and discover its key features. 86% of customers say that they would be more likely to stay loyal to a business if they knew that they would have access to educational and welcoming onboarding experience.

Over 68% of customers are willing to watch a video to understand the app features as long as it is one minute or less in length. 

Personalization: Tailor the onboarding experience based on user preferences or behavior. By understanding their needs and providing relevant content, you can create a more engaging and personalized onboarding experience.

A Quick Guide to App Store Optimization

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Challenge 3: Limited Features and Content

New apps often face the challenge of limited features and content, which can make it difficult to attract and retain users. Users expect apps to provide value and meet their needs, so it’s essential to continuously improve and expand your app’s features and content.

Best Ways to Add Value for New Apps

Continuous Updates: Regularly release updates that introduce new features, improvements, and bug fixes. This demonstrates your commitment to enhancing the user experience and keeps users engaged.

User Feedback Integration: Actively listen to user feedback and incorporate user suggestions and requests into future updates. This not only adds value to your app but also fosters a sense of community and ownership among your users.

Collaborations and Partnerships: Collaborate with other relevant apps or content providers to offer additional features or exclusive content. This can help diversify your app’s offerings and attract new users.

Gamification: Incorporate gamification elements, such as achievements, mini games, or rewards, to enhance user engagement and encourage users to explore all the features of your app.

Challenge 4: Retention and Engagement Problems

Retaining and engaging users is crucial for the long-term success of your app. Many new apps struggle with user retention, as users often abandon apps after the initial download or lose interest over time. Understanding that acquiring a new customer is five times more costly than retaining an existing one underscores the importance of proactive strategies. To overcome this challenge, it’s essential to implement strategies that drive user engagement, creating an environment that encourages users to return to your app time and again.

70% of global 2000 companies use gamification to engage their customers.

Use Cases for Retention-Driven Messaging

Push Notifications: Send targeted and personalized push notifications to users based on their preferences and behavior. This can include reminders, updates, or personalized recommendations to keep users engaged.

In-App Messaging: Utilize in-app messaging to communicate with users and provide relevant information or offers. This can help create a sense of community and foster a loyal user base.

Gamified Challenges: Introduce trivia or spin the wheel within your app to encourage user participation and foster a sense of achievement. Reward users with discounts or offers for completing tasks or reaching milestones to keep them motivated.

Social Integration: Incorporate social features into your app, such as social login, user profiles, or social sharing. This can facilitate social interactions and word-of-mouth promotion, enhancing user engagement and retention.

A Complete Guide to Mobile App Engagement

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Challenge 5: Monetization Struggles

Monetizing a new app can be a significant challenge, especially with the increasing competition and users’ reluctance to pay for apps upfront. However, there are various monetization strategies that can help you generate revenue from your app.

Tips to Monetize Your New App Effectively

In-App Purchases: Offer premium features, additional content, or virtual goods that users can purchase within the app. Provide a seamless and user-friendly purchasing experience.

Freemium Model: Offer a basic version of your app for free, and then provide a premium version with enhanced features and functionality at a cost. It will allow users to try your app before committing to a purchase.

Ad Monetization: Integrate targeted and non-intrusive advertisements into your app. Consider using ad networks or working directly with advertisers to maximize your ad revenue.

Subscriptions: Offer subscription-based access to exclusive content or premium features. Provide different subscription tiers to cater to different user segments.

Challenge 6: Analytics and Metrics

Understanding how your app is performing is essential for its success. However, many new app developers struggle with setting up analytics and tracking metrics effectively. Without proper data insights, it can be challenging to make informed decisions and optimize your app for better performance.

Steps to Analyze Your App Performance

Choose the Right Analytics Platform: There are several analytics platforms available, such as Google Analytics and Upshot.ai Analytics. Research and choose the platform that best suits your app’s needs and offers comprehensive tracking and reporting capabilities.

Define Key Performance Indicators (KPIs): Determine the metrics that matter most for your app’s success. This could include user engagement, retention rates, or conversion rates. Set measurable goals and regularly monitor these KPIs to identify areas for improvement.

A/B Testing: Experiment with different features, designs, and user flows through A/B testing. This allows you to compare the performance of different variations and make data-driven decisions on which elements to optimize.

Challenge 7: Security Concerns

As the number of mobile apps continues to grow, so does the concern for app security. Users are becoming increasingly cautious about sharing their personal information and are wary of apps that may compromise their privacy. To address these security concerns and build trust with your users, it is essential to prioritize app security from the very beginning.

Tips to Enhance App Security

Implement Secure Authentication: Use strong encryption protocols and secure authentication methods to protect user login credentials and sensitive data. Implement multi-factor authentication for an added layer of security.

Regular Security Audits: Conduct regular security audits to identify and address any vulnerabilities or potential risks. Stay updated with the latest security practices and apply the necessary updates and patches promptly.

Transparent Privacy Policy: Clearly communicate your app’s privacy policy to users, outlining how their data will be collected, stored, and used. Ensure that you comply with applicable data protection regulations, such as GDPR or DPDP 2023.

Conclusion

Launching a new mobile app is a challenging endeavor, but by understanding and addressing the common problems faced by new apps, you can increase your chances of success. From improving app discoverability to enhancing security measures and optimizing user onboarding, each step plays a crucial role in attracting and retaining users.

Additionally, continuously adding value, implementing effective monetization strategies, and prioritizing user engagement and retention are keys to long-term success. By conquering these challenges, you can position your new mobile app for growth and achieve your goals.

How can we help? Join the Revolution!

At this point, you might be wondering, “These strategies sound incredible, but how do I implement them?” That’s where Upshot.ai comes into the picture.

  1. Personalization at Scale: With our intelligent customer segmentation and personalization tools, Upshot.ai enables you to create hyper-personalized experiences. It’s like having a one-on-one conversation with each of your customers, no matter how big your audience is.
  2. User Experience Mastery: Our seamless integration and user-friendly interfaces mean that providing a smooth user experience is no longer a mountainous task. You can design and tweak customer journeys that feel natural, enjoyable, and effortless.
  3. Gamification Unleashed: Looking to turn engagement into a fun game? Upshot.ai’s gamification tools allow you to design engaging challenges, badges, and rewards that keep customers coming back for more.
  4. Omnichannel Communication Hub: Be everywhere your customers are with our robust omnichannel communication platform. Keep the conversation flowing seamlessly across platforms, ensuring a consistent and engaging brand voice.
  5. Onboarding Brilliance: From the first hello to the successful conversion, Upshot.ai’s onboarding tools guide your users through the process with ease and style, all while keeping it personalized and engaging.
  6. Rewards & Incentives Reinvented: Tailor-made reward systems, easy-to-implement referral programs, and incentives that resonate with your brand – Upshot.ai’s reward and loyalty tools has it all covered.
  7. Analytics and Insights: Monitor, analyze, and adapt with real-time analytics and insights. Understand what wows your customers and continuously evolve your strategies with Upshot.ai’s powerful analytical tools.

Upshot.ai isn’t just a platform; it’s a partner in your quest to redefine the customer experience. With our comprehensive suite of tools, seasoned expertise, and customer-first approach, we stand with you in your mission to WOW your customers in 2024 and beyond.

Ready to take the plunge? Let’s turn the ordinary into the extraordinary together. Book a demo, and let’s get started! 🚀

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